Merlin RAMco Returns to Using ClickTime’s Cost-effective Solution

Merlin RAMCo needed a tightly integrated time and expense tracking solution with strong reporting and export options. They found their best and most cost-effective solution in ClickTime.

Merlin RAMCo’s Story

Jeanette Hall, Accounting Manager at Merlin RAMCo recently wrote to us about her company’s transition to payroll bundled software — and their subsequent return to ClickTime Web Timesheet:

“We were happily using ClickTime to track our time and expenses for 3 years, but we discovered that our payroll software also provided time and expense tracking services. We figured it’d be easy to change to the all-in-one solution. The bundled payroll software proved to be inconvenient and not as simple as we thought.

ClickTime’s robust reporting options had always been impressive. We could run reports by job, person, or task to fit our needs—and we were always free to create our own. Sadly, our new payroll software didn’t have many of these reporting options, let alone the ability to dynamically generate custom reports!

Our employees genuinely preferred ClickTime. Time entry in ClickTime is intuitive and easy, and our employees really liked ClickTime’s expense entry interface. The expense approval process made reimbursements quick and simple.

We quickly realized that the all-in-one payroll software didn’t address some of our most basic requirements that were built into ClickTime.

In the most revealing example, we realized we were completely missing the ability to edit jobs and amend timesheets, so we contacted our payroll vendor. When we heard back, we found out that it would be astronomically expensive to access functionality that had always been included in ClickTime.

That was it. We knew that we had to come back to ClickTime!”

Update: Merlin RAMCo Acquired

Since the writing of this case study, Merlin RAMco has been acquired. This development marks a significant milestone in Merlin RAMco’s journey, reflecting the company’s growth and the value it has created in the industry. We at ClickTime are proud to have supported Merlin RAMco through their various phases of growth and change.